A billing company that has to re-key data from your EHR into a separate billing system introduces delay and transcription errors before a claim is even coded. How a billing partner integrates with your existing EHR/PM system is one of the most operationally important — and most overlooked — parts of choosing one.
Why Integration Method Matters
Billing companies connect to a practice’s systems in a few different ways: a direct system integration or API, shared access to the practice’s existing EHR/PM login, or manual data export/import. Each has different implications for speed, accuracy, and how quickly problems get caught.
Questions to Ask Before Signing
- Do you work directly inside our existing EHR/PM system, or do we need to export data to you?
- How do you handle same-day changes — a corrected diagnosis, an added procedure?
- What happens to workflow if our EHR has an outage or update?
- Can we see claims status directly, or only through your reporting?
The Risk of Manual Data Handoffs
Every manual export/import step is a place where a claim can be delayed, duplicated, or dropped entirely. Practices that outsource billing without checking the integration method sometimes discover this only after a batch of claims goes missing between systems.
What Good Integration Looks Like in Practice
A well-integrated billing partner works inside your existing EHR/PM system in near real time — coding and submitting claims as encounters close, rather than in a separate weekly or monthly batch process.
How TBC Solutions Approaches Integration
We integrate directly with your existing EHR/practice management system during onboarding — there’s no need to switch software, and claims move through the same records your clinical staff already uses.
Frequently Asked Questions
Do we have to change our EHR to outsource billing?
No — a competent billing partner should integrate with whatever EHR/PM system you’re already using rather than requiring you to switch.
How long does EHR integration take during onboarding?
This varies by system, but is typically handled within the first 1-2 weeks of onboarding, in parallel with the initial practice audit.
What if our EHR doesn’t support direct billing company access?
Some legacy systems require a structured data export process instead of live access — ask specifically how a prospective billing partner handles this scenario, since it materially affects turnaround time.
Get Started
Ask TBC Solutions how we integrate with your specific EHR or practice management system.