Effective Date: March 10th, 2026
We use SMS exclusively for:
Communicating with contracted clients regarding work-related updates.
Internal discussions among our staff.
Example for clients: “Dear [Provider Name], your billing update for January is now available in your portal. Please let us know if you have any questions. —TBC Solutions Team”
Example for staff: “Reminder: Team meeting tomorrow at 10 AM to discuss the credentialing process updates.”
Important Note: No promotional or marketing messages are sent via SMS.
RingCentral is used solely for:
Communication with contracted clients.
Internal staff communication.
Example for clients: “Hi Dr. Smith, we’ve successfully processed the claim batch you submitted yesterday. Please let us know if there’s anything else we can assist with.”
Internal staff example: “The updated policy document for billing is now available in the shared folder. Please review it before the next team meeting.”
Important Note: No promotional content is shared via RingCentral.
TBC Solutions does not initiate unsolicited marketing communications.
When a provider fills out our “Contact Us” form, they consent to be contacted for requested consultations.
Consent statement: “I consent to receive SMS from TBC Solutions. Reply STOP to opt-out; Reply HELP for support; Message and data rates may apply; Messaging frequency may vary.”
Initial contact is primarily via phone calls, ensuring a professional approach.
Once a provider becomes a contracted client, TBC Solutions uses SMS and/or RingCentral for:
Billing updates
RCM-related queries
Service support
Example SMS: “Hi Dr. Martinez, we’ve resolved the coding issue you flagged yesterday. Please check your dashboard for updated claim details. —TBC Solutions Team”
Clients can opt out anytime by replying STOP.
Consent is obtained before any SMS communication.
Opt-out is available at any time by replying STOP.
SMS messages are only sent to contracted clients for work-related purposes.
Staff use a standardized script to obtain consent for SMS notifications.
Details about message frequency, opt-out, and data rates are provided.
Clients also have an SMS Consent Form to formally agree to receive messages.
Forms are used for scheduling consultations or demos.
Initial communication is via phone calls; no SMS is sent at this stage.
SMS is only used after the provider becomes a contracted client, strictly for work-related purposes.
Encryption of all communications
Access controls for authorized personnel only
Business Associate Agreements (BAAs) with vendors
Regular audits and staff training
Secure HIPAA-compliant storage
Strict confidentiality
Data retention only as legally required
No spam or marketing messages
All communication is work-related and consent-based
Clients can manage preferences and opt out at any time
How do you use the forms on your website?
Our forms allow healthcare providers to schedule consultations or demos. After submission, our team contacts the provider directly via phone—SMS is not sent at this stage.
Do you send marketing messages?
No. We never send marketing or promotional messages. SMS communication is strictly limited to work-related updates and queries for contracted clients.
When is SMS used to communicate?
SMS is used only after a provider becomes a contracted client and only for service-related updates or support.
How does SMS opt-in work?
Consent is obtained when clients provide their details or complete our forms. SMS is sent only after the provider becomes a contracted client.
Can clients opt out of SMS communication?
Yes. Clients can reply STOP to any SMS, and we immediately cease messages. This also applies when a client’s contract ends.
Do you use automated messaging?
No. We do not currently use automated messaging. If implemented in the future, it will fully comply with RingCentral policies and guidelines.
What guidelines do you follow for SMS communication?
We adhere to RingCentral policies, including message limits, avoiding link shorteners, and obtaining explicit consent.
Are there messages or campaigns you avoid?
Yes. We never send messages related to loans, debt relief, political campaigns, or any content prohibited under RingCentral guidelines.
What happens if a client’s contract ends?
All SMS communication stops once a contract ends. Clients are still provided with opt-out instructions for added reassurance.
Are you HIPAA-compliant?
Yes. TBC Solutions strictly follows HIPAA regulations, ensuring all client communications and data remain secure and confidential.
Phone: (888) 603-0228
Email: inquiries@tbcsolutions.us
Address: 24624 Interstate 45 North, Suite 125, Spring, TX 77386
For inquiries, consent management, or privacy concerns, please use the contact information above.